Returns and Refund Policy

Last updated: 2026-08-19. This policy forms part of the Ordering Information and Terms of Sale and applies to orders placed on the Sheng Fong Precision Co., Ltd. (SFP) hardware parts platform.

1. Seven-day cancellation right for individual consumers

If you buy as an individual (not for business or professional purposes), under Article 19 of Taiwan’s Consumer Protection Act you may cancel the contract by written notice (email is fine) within 7 days of receiving the goods, without giving any reason, and the cost of returning the goods is borne by us.

• The seven days are a cooling-off period, not a trial period: the goods must remain in complete, resaleable condition (unused, unprocessed, with packaging and accessories complete).
• Opening the package as needed to inspect and confirm the goods does not affect this right; however, goods that have been assembled, machined, coated or otherwise processed cannot be restored and are excluded.

2. Returns for business purchases (B2B)

Purchases made in the name of a company, firm or other business entity (including orders with a triplicate invoice) are not covered by the seven-day cancellation right above and are handled as follows:

3. When we are responsible

In the following cases we pay shipping both ways, and you may choose an exchange or a refund:

• The item, specification or material shipped does not match the order.
• The quantity is short.
• The goods are defective (dimensions outside the tolerance, damaged threads, cracks, rust, etc.).
• Damage caused in transit — please check the outer carton when signing for delivery; if it is visibly damaged, note it on the spot or take photos, and let us know within 7 days.

Hardware fasteners are mass-produced: slight machining marks, colour variation or traces of oil on the surface are acceptable, and dimensions follow the standard tolerance for the specification. Such conditions are not considered defects. If you have any doubts about a specification, feel free to email us for the specification details first.

4. Cases we cannot accept

• Goods that have been used, installed, processed (cut, tapped, coated, laser-marked, etc.) or assembled with other parts.
• Packaging or labels lost or damaged so that the item and lot number cannot be identified.
• Requests made more than 7 days after receipt.
• Goods not sold by us.
• Items quoted as special projects, made to drawing, or specially procured at the customer’s request (such items are not sold on this platform; where they apply, terms are agreed individually at the time of quotation).

5. How to apply

1. Email sfp@sfp-tw.com or call +886-7-223-5186 with your order number, the item, quantity and reason; for defects or wrong items, please attach photos (of the outer carton and the goods) to speed things up.
2. We will reply within 2 business days to confirm, and tell you how and where to return the goods.
3. Please do not send goods back without our confirmation; returns sent without contacting us first may be delayed because the order cannot be identified.
4. Once we receive the returned goods and confirm their condition, we will proceed with the refund or exchange.

6. Refund method and timing

• Once the return is accepted, the refund is completed within 10 business days.
• Refunds are made via the original payment method: LINE Pay payments are refunded through LINE Pay; bank transfers are refunded to the account the payment came from; for cash on delivery, please provide a company or personal bank account and we will refund by bank transfer.
• We will void the e-invoice already issued (or issue a sales allowance if the invoice period has already closed); you do not need to return the invoice. If you have already claimed input tax on that invoice, please offset it with the sales allowance.
• For a partial return, the refund is the tax-inclusive amount of the returned items; if the return takes the original order below the free-shipping threshold, shipping fees already paid are not refunded.

7. Exchanges

For an exchange of the same item and quantity, we will send the replacement once the exchange is confirmed. An exchange for a different specification is treated as a return plus a new order, with any price difference refunded or charged. If the specification is out of stock, we will refund instead.

8. Contact us

Ordering Information and Terms of Sale →Back to the platform